Tech Support —
Resolve faster,
escalate smarter
Automate repetitive support tasks, reduce incoming ticket load, and keep customers informed while routing complex issues to the right human.
Reduce ticket volume handled by humans.
Improve first-contact resolution for known issues.
Faster SLA compliance and higher CSAT.
Reduce ticket volume handled by humans.
Improve first-contact resolution for known issues.
Faster SLA compliance and higher CSAT.
Reduce ticket volume handled by humans.
Improve first-contact resolution for known issues.
Faster SLA compliance and higher CSAT.
Reduce ticket volume handled by humans.
Improve first-contact resolution for known issues.
Faster SLA compliance and higher CSAT.
Top Use Cases
Guided troubleshooting (step-by-step diagnostics).
Automated triage and ticket creation with full context.
Scheduled callback and dispatch workflows.
Password resets, account unlocks, and common configuration fixes.
Post-incident follow-up and satisfaction surveys.
Features & Capabilities
Decision trees for diagnostics with fallback to human agent.
Contextual handoffs: full transcript + system logs.
Service window scheduling and dispatch automation.
Real-time status updates to customers via chat/SMS/email.
Integration with ticketing systems (Zendesk, Jira Service Desk, ServiceNow).
Integration & Data Notes:
Connectors: Zendesk, Freshdesk, Jira, ServiceNow, custom APIs.
Data flow: session transcripts, device ID, session logs attached to tickets.
Secury: enterprise encryption and role-based access.
Suggested KPIs to show on the page:
% of tickets resolved without human agent.
Reduction in time-to-resolution.
Improvement in CSAT/NPS.
Ready to Deliver Enterprise-Level Support at Startup Costs?
See how iLeadzen transformed a growing SaaS company’s support operation—increasing first-contact resolution from 52% to 89%, cutting response times from 4 hours to under 2 minutes, and handling 2,000+ daily tickets with 94% customer satisfaction.